Services

At Second Key we like to tailor our Management Services to suit the individual property and owner. We can offer advice and support as well as Guest Liaison 24/7, Housekeeping, Laundry Services, Property Maintenance and Waste Management as standard.

We are in contact with your guests before they even arrive in North Devon! We start to build a relationship with a ‘Telephone Greet’ offering directions, key safe numbers and parking. A perfect time for your guests to ask any last minute questions. This professional approach is proven to make any guest feel more confident in Second Key’s ability to deliver.

Second Key can be the point of contact for the duration of your guests stay. We can be there for emergencies, breakages, general maintenance or just information. We endeavour to make sure you only get 100% positive feedback and have a profitable holiday home that your visitors will want to rebook time and time again!

Our team of housekeepers offer a 5-star service and will be trained on your individual property and your tailored service. We are professional, reliable with many years of experience.

You can rest easy, safe in the knowledge that the Second Key team have everything in hand on the day of your guests arrival or departure. We have a wealth of knowledge and experience to make sure the process runs smoothly and your new arrivals will be greeted with a clean, fresh smelling home.

During each changeover cleaning essentials are restocked and an Individual ‘Welcome box’ left.

Our professional laundry services are provided by our sister company North Devon Linen, allowing that element of quality control.

Hotel quality Satin stripe white linen and towels in three different colours are available for owners wishing to use this facility.

All beautifully made beds will be dressed and towels rolled at the end. This particular part of the changeover process is a favourite with our teams, ‘showing’ your home to its full potential is so important to capture that show room finish feel and make every incoming guest feel like they are the first!

Not only is your holiday let your home, it’s also your business. We appreciate that in order to earn and continuously earn from your holiday let it must be looked after. As part of our management, we pride ourselves on taking great care of your home. Our team members are extremely experienced in fixing minor on the job issues, but they’re also quick to find issues that may need resolving.

At Second Key we are very proud of the relationships we have made with local trades; plumbers, electricians, painters, handymen, locksmiths and more. We are very lucky to have their full support on changeover days.

Waste Management is often overlooked, but we have this in hand AND in house. As waste carriers all waste can be taken from your property on changeover day. No hassle at all for you or your guests.